Player Privacy Policy

This Privacy Policy explains how we collect, use and protect your personal information when you register, use our services or visit our site. We take your privacy seriously and set out below the types of data we process, why we process it and the steps we take to keep it secure. This page describes your rights and how to contact us about your data.

Types of data we collect

We collect a range of information to operate accounts, process transactions and provide customer support. This includes personal details you give us, technical data generated when you use the site and information about your activity and payments.

Personal data

Personal data includes name, date of birth, contact details (email and phone), postal address, login credentials and identity documents you provide for verification. We also keep correspondence you send to our support team and any information you add to your account profile.

Technical data

Technical data covers IP address, device identifiers, browser type, operating system, and connection details. We record timestamps for logins and other events to help maintain account security and monitor service performance.

Transactional and activity data

We store records of deposits, withdrawals, bets and game activity to process payments, resolve disputes and detect suspicious behaviour. This data may include transaction amounts, payment method used and timestamps for each action.

Use of information

We use your data to create and manage your account, process payments, provide customer support and deliver the services you expect. Data is also used to prevent fraud, comply with our verification obligations, investigate suspicious activity and fulfil legal requirements. Where relevant, we may use aggregated or anonymised data for reporting and service improvement.

Data protection practices

We protect personal data using industry-standard measures such as encryption, access controls and secure storage. Access to personal information is limited to authorised staff and service providers who need it to perform their duties. We also run regular security reviews and staff training to safeguard data.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, enable core functionality and measure how the site is used. Some cookies are essential for security and account operation; others are optional and support analytics or marketing. You can manage cookie settings through your browser or our cookie preference controls.

User rights

You have the right to request access to the personal data we hold about you, to ask for corrections, and to object to or restrict processing where applicable. If you wish to raise a concern about our handling of your data you can contact our data team and we will explain the options available to you.

Access, correction and deletion of data

To access, correct or request deletion of your personal data, contact our support team. We will verify your identity before responding and will process requests in line with legal requirements. In some cases we may need to retain certain records for legitimate business or compliance reasons.

Information sharing and third parties

We may share information with payment processors, identity verification providers, fraud prevention partners and other service providers that help deliver our services. We only share data necessary for their task and require them to process information securely and in accordance with our instructions.

Privacy policy updates

We may update this policy from time to time to reflect changes in our services or legal requirements. When we make material changes we will notify you via the site or your registered contact details. Continued use of the service after an update indicates your acceptance of the revised policy.